Privacy Policy

Last updated: 8 September 2026

CpanelHosting Africa (Pty) Ltd ("CpanelHosting Africa", "we", "us") is committed to protecting your privacy and processing your personal information lawfully and in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) and the principles of the Promotion of Access to Information Act, 2 of 2000 (PAIA).

This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and the rights you have over your information.

1. Who we are

CpanelHosting Africa (Pty) Ltd is a South African web hosting and digital services provider. We provide web hosting, domain registration, SSL certificates, VPS and dedicated server services, and related digital products.

Contact details:

• Email: info@cpanelhosting.africa
• Support: support@cpanelhosting.africa

2. What personal information we collect

We may collect the following categories of personal information:

• Identity and contact details — name, surname, company name, email address, phone number, postal and physical address.
• Account and billing information — payment history, invoices, transaction references, and details required to provide our services.
• Technical and usage data — IP addresses, device information, login activity, and records of how you use our client area and services.
• Communications — records of support tickets, emails and correspondence with our team.
• Domain and service data — the domain names you register or host with us and related WHOIS/registrant details required by registries.

We do not collect more information than is necessary to provide our services.

3. How we collect your information

We collect personal information directly from you when you:

• register for an account in our client area;
• place an order or purchase a service;
• register, transfer or renew a domain;
• submit a support ticket or contact us;
• sign up for newsletters or marketing communications; or
• interact with our website.

4. Why we process your information (lawful grounds)

We process personal information on the following lawful grounds:

5. How we use and share your information

We use your information to:

• set up, provision, manage and support your services;
• process orders, invoices and payments;
• register and manage domains with registries (e.g. .co.za registry through our registrar partners);
• communicate with you about your account and services;
• improve and secure our platform;
• meet legal and tax obligations.

We share personal information only where necessary and only with:

• Registries and domain registrars (such as the .ZA registry) to register and manage domains, as required by ICANN / registry rules.
• Payment processors (such as PayFast, Paystack and PayPal) to process your payments.
• Service providers who assist us in delivering services (e.g. hosting infrastructure, email delivery) under strict data protection agreements.
• Government and law enforcement where we are legally required to do so.

We never sell your personal information.

6. International transfers

Where we share information with service providers located outside South Africa, we ensure the transfer is lawful, the recipient offers an adequate level of protection, and appropriate safeguards are in place.

7. How long we keep your information

We keep your personal information only for as long as necessary to:

• provide and manage your services;
• comply with legal, tax and accounting requirements (which may require keeping records for a number of years); and
• resolve disputes and enforce our agreements.

8. Security of your information

We take reasonable and appropriate technical and organisational measures to protect your personal information, including:

• secure, encrypted connections (TLS/SSL);
• restricted access to client data on a need-to-know basis;
• firewalls, malware scanning and DDoS protection;
• secure storage of account credentials;
• regular backups of our systems.

While no system is completely secure, we work hard to safeguard your information and respond promptly to any suspected breach, notifying affected parties and the Information Regulator as required by POPIA.

9. Your rights

Under POPIA you have the right to:

• Access the personal information we hold about you;
• Correct inaccurate or incomplete information;
• Object to the processing of your information in certain circumstances;
• Request deletion of your information where legally permitted;
• Lodge a complaint with the Information Regulator (South Africa).

To exercise any of these rights, email info@cpanelhosting.africa. We will respond within a reasonable time and in accordance with POPIA.

10. Cookies and website usage

Our website and client area may use cookies and similar technologies to:

• keep you logged in and remember your preferences;
• understand how visitors use our site;
• improve functionality and security.

You can control cookies through your browser settings.

11. Marketing communications

We may send you marketing communications where you have consented or where the law permits. You can opt out at any time by using the unsubscribe link in any email or by contacting us.

12. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and, where required, by email.

13. Contact us

If you have questions, concerns or complaints about how we handle your personal information, please contact us at info@cpanelhosting.africa.

You also have the right to complain to the Information Regulator (South Africa):

• Website: https://inforegulator.org.za
• Email: PAIAComplaints@inforegulator.org.za