Refund Policy

Last updated: 8 September 2026

We want you to be completely happy with our services. This policy explains when you are entitled to a refund and how refunds are processed.

1. Hosting services — 30-day money-back guarantee

• Shared hosting, VPS and dedicated hosting purchased from CpanelHosting Africa are covered by a 30-day money-back guarantee from the date of purchase.
• If you are not satisfied for any reason within the first 30 days, contact us at support@cpanelhosting.africa and we will refund the amount paid for the hosting service, less any applicable fees.
• The money-back guarantee does not apply to:
  • domain registrations and transfers;
  • add-on services, value-added services or one-off services;
  • dedicated server hardware or setup fees;
  • services purchased more than 30 days ago.

2. Domain registrations and transfers

• Domain registrations, renewals and transfers are non-refundable. Once a domain has been registered or transferred, the registry fees have been paid and cannot be recovered.
• If a domain order is cancelled before the domain is registered, a full refund will be issued.
• Where a transfer fails and the domain is not transferred, the transfer fee will be refunded.

3. SSL certificates and add-on services

• SSL certificates are non-refundable once issued, as they are provisioned and issued by a third-party certificate authority.
• Add-on services (e.g. site backups, security add-ons, email services) are non-refundable once provisioned, except where the service fails to be delivered.

4. How to request a refund

To request a refund, please submit a support ticket or email support@cpanelhosting.africa within the applicable refund period, providing:

• your account details;
• the invoice or order number; and
• the reason for the refund request.

Refunds will be processed within 5 to 10 business days of approval, back to the original payment method where possible.

5. Cancellations

• You may cancel your hosting services at any time via your client area or by contacting support.
• Cancellation takes effect at the end of your current billing period. No further charges will be incurred after cancellation.
• No refunds are issued for partial billing periods (e.g. if you cancel halfway through a month, the remaining period is not refunded), unless the 30-day money-back guarantee applies.

6. Non-refundable items

The following are never refundable:

• domain registration, renewal and transfer fees;
• setup fees and one-off fees;
• fees for value-added services already provisioned;
• late fees, chargeback fees and bank charges;
• fees for services used in breach of our terms and conditions.

7. Chargebacks

If you dispute a charge with your bank or payment provider before requesting a refund through us, your account may be suspended while the dispute is reviewed. Please contact us first so we can resolve the matter quickly.

If you have any questions about this Refund Policy, please contact support@cpanelhosting.africa.